Privacy Policy
Last updated: February 24, 2024
This Privacy Policy describes how Crystara Edge ("we", "us", or "our") collects, uses, stores, and shares information about you when you use our website at crystaraedge.com and any related services, features, or content we offer (collectively, the "Service"). By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect information in the following ways:
1.1 Information You Provide Directly
We collect information you voluntarily provide when you register for an account, enroll in a course, contact us, or otherwise interact with the Service. This may include:
Account information: your name, email address, password, and profile details.
Payment information: billing address and payment card details processed through our third-party payment processors. We do not store full payment card numbers on our servers.
Communications: messages, feedback, support requests, and any other content you send to us.
Educational data: course enrollments, progress records, assessment results, and session participation data.
1.2 Information Collected Automatically
When you use the Service, we automatically collect certain technical and usage information, including:
Log data: IP address, browser type and version, operating system, referring URLs, pages visited, and timestamps.
Device information: hardware model, unique device identifiers, and network information.
Cookies and similar technologies: we use cookies, web beacons, and similar tracking technologies to maintain sessions, remember preferences, and analyze usage patterns. You can control cookie settings through your browser, though disabling certain cookies may affect Service functionality.
1.3 Information from Third Parties
We may receive information about you from third-party services you connect to your account, such as social login providers, payment processors, or analytics partners. We handle such information in accordance with this Privacy Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Service delivery | To create and manage your account, process enrollments, deliver courses, and facilitate live sessions. |
| Personalization | To tailor learning paths, recommend content, and adapt the experience to your preferences and progress. |
| Communication | To send transactional emails, course updates, support responses, and, where permitted, promotional materials. |
| Payments | To process transactions and manage billing through our payment service providers. |
| Security | To detect, investigate, and prevent fraudulent activity, unauthorized access, and other harmful conduct. |
| Analytics and improvement | To understand how users interact with the Service and to improve features, content, and performance. |
| Legal compliance | To comply with applicable legal obligations and respond to lawful requests from authorities. |
3. Legal Basis for Processing
We process your personal information on the following legal grounds:
Contract performance: processing is necessary to provide the Service you have requested and to fulfill our obligations to you.
Legitimate interests: we process data where we have a legitimate interest in operating, improving, and securing the Service, provided those interests are not overridden by your rights.
Consent: where required, we rely on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.
Legal obligation: we may process data to comply with applicable laws and regulatory requirements.
4. Sharing of Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We engage trusted third-party companies to perform functions on our behalf, such as hosting, payment processing, email delivery, analytics, and customer support. These providers are contractually obligated to protect your information and may only use it to perform services for us.
4.2 Instructors and Collaborators
For live sessions and group programs, limited information such as your display name and participation status may be visible to instructors and other enrolled participants within the same session.
4.3 Business Transfers
If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you before your personal information becomes subject to a different privacy policy.
4.4 Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
4.5 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. We also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
When you request deletion of your account, we will delete or anonymize your personal information within a reasonable period, except where retention is required by law or legitimate business necessity. Aggregated, anonymized data derived from your usage may be retained indefinitely.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, access controls, and regular security assessments.
No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Access: you may request a copy of the personal information we hold about you.
Correction: you may request that we correct inaccurate or incomplete information.
Deletion: you may request that we delete your personal information, subject to certain exceptions.
Portability: you may request that we provide your data in a structured, machine-readable format.
Objection and restriction: you may object to or request restriction of certain processing activities.
Withdrawal of consent: where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at info@crystaraedge.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before fulfilling your request.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve the Service. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and understand how you use the Service.
Essential cookies: required for the Service to function, including session management and security.
Functional cookies: remember your preferences and settings to enhance your experience.
Analytics cookies: help us understand usage patterns and improve the Service.
You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent certain parts of the Service from functioning correctly.
9. Third-Party Links and Services
The Service may contain links to third-party websites, tools, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access. We are not responsible for the content or privacy practices of third parties.
10. Children's Privacy
The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe we may have collected information from a child, please contact us at info@crystaraedge.com.
11. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. When we transfer personal information internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on the Service.
Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Crystara Edge
Myru Ave, 29в, Kryvyi Rih, Dnipropetrovsk Oblast, Ukraine, 50000
Email: info@crystaraedge.com
Phone: +380 95 034 5364
Website: crystaraedge.com